jjwin Terms & Conditions — Know Your Rights

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and jjwin ("jjwin," "we," "us," or "our"), the operator of the online gaming platform accessible at https://jjwin.live ("Platform"). By accessing, registering on, or using any part of the jjwin Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and any game-specific rules published on the Platform.

If you do not agree to these Terms, you must immediately cease using the jjwin Platform. jjwin reserves the right to modify these Terms at any time. Continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

To register and maintain an account on jjwin, you must satisfy all of the following eligibility requirements at all times:

• You must be at least twenty-one (21) years of age. jjwin strictly enforces the 21+ age requirement in compliance with PAGCOR regulations applicable to casino-style online gaming in the Philippines.
• You must be physically located in a jurisdiction where online gaming is lawful at the time of play.
• You must not be a current employee, contractor, director, or officer of jjwin, or an immediate family member of such a person.
• You must not be self-excluded from jjwin or any other gaming platform under a self-exclusion agreement currently in effect.
• You must provide accurate, complete, and current registration information. Providing false information is a material breach of these Terms.
• You must hold only one (1) active jjwin account. Multiple accounts per individual are strictly prohibited.

jjwin reserves the right to request identity verification documents at any time, including but not limited to a government-issued photo ID, proof of address, and proof of payment method ownership. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension or closure.

By registering, you represent and warrant that all information you provide is truthful, accurate, and complete, and that you will promptly update your account information if any details change.

You are solely responsible for maintaining the confidentiality of your jjwin account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify jjwin immediately at [email protected] if you suspect unauthorized access to your account.
• Not allow any other person to access or use your jjwin account on your behalf.

jjwin will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified jjwin of unauthorized access in a timely manner .

jjwin supports the following payment methods for Filipino players: GCash, PayMaya/Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are denominated in Philippine Peso (₱). The minimum deposit is ₱100. jjwin does not accept cryptocurrency or credit card deposits.

Deposits are credited to your jjwin wallet upon confirmation from the payment provider. GCash and PayMaya deposits typically clear within 60 seconds. Bank transfer timelines depend on the issuing bank's processing schedule.

Withdrawal requests are subject to the following conditions:

• Your account must have passed identity verification (KYC) before any withdrawal is processed.
• Withdrawals must be made to the same payment method used for the corresponding deposit, where technically possible.
• Any active bonus funds must satisfy applicable wagering requirements before the associated real-money balance becomes withdrawable.
• jjwin reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times.
• Withdrawals that cannot be completed due to incorrect payment details provided by the player are the player's responsibility.

jjwin offers various bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms. In the event of any conflict between a promotion's specific terms and these general Terms, the promotion-specific terms shall prevail for that promotion.

General bonus conditions applicable to all jjwin promotions unless otherwise stated:

• Bonuses are available to players who have completed account registration and identity verification.
• Each bonus offer may only be claimed once per player, per household, per device, and per IP address, unless explicitly stated otherwise.
• Bonus funds must meet the stated wagering requirement before any associated winnings can be withdrawn.
• jjwin reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be voided and the associated account may be permanently closed.
• Wagering contributions vary by game type. Slots typically contribute 100%; live casino games may contribute at a lower rate as specified in the promotion terms.

jjwin is not responsible for any technical errors that result in the incorrect crediting of bonus amounts. Such errors will be corrected upon discovery, and any winnings derived from an incorrectly credited bonus may be voided.

Each game available on the jjwin Platform is governed by its own set of rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of any game before placing real-money wagers. jjwin accepts no liability for losses arising from a player's misunderstanding of game rules.

All games on the jjwin Platform use certified Random Number Generator (RNG) technology or, in the case of live casino games, physical dealing and spinning equipment monitored by independent oversight. Game outcomes are not influenced by jjwin or any third party.

In the event of a technical malfunction during a game round, the affected round may be declared void and any wagers placed during that round will be refunded to the player's account. jjwin's decision on technical malfunction disputes is final.

• Players must not exploit software bugs or errors. Any winnings obtained through exploitation of a known or suspected error will be voided.
• Disconnection during a game round does not automatically void the round. The game will resume from its last confirmed state upon reconnection.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

The following conduct is strictly prohibited on the jjwin Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to law enforcement authorities where applicable:

• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes, including in live poker or live dealer games.
• Engaging in any form of fraud, including chargebacks, payment fraud, or identity fraud.
• Registering more than one account or using another person's account.
• Accessing the Platform from a jurisdiction where online gaming is prohibited by law.
• Attempting to reverse-engineer, decompile, or tamper with any part of the jjwin Platform or its software.
• Using the Platform for any money laundering, terrorist financing, or other financial crime purpose.
• Harassing, threatening, or abusing jjwin staff or other players through any communication channel.

All content on the jjwin Platform — including but not limited to the jjwin brand name, logo, game graphics, software, text, images, audio, and video — is the exclusive property of jjwin or its licensors and is protected by applicable intellectual property laws of the Republic of the Philippines and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any Platform content without jjwin's prior written consent.

To the maximum extent permitted by applicable Philippine law, jjwin's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you into your jjwin account in the thirty (30) days immediately preceding the event giving rise to the claim.

jjwin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the Platform, even if jjwin has been advised of the possibility of such damages.

jjwin does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the Platform at your own risk.

jjwin collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jjwin implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no data transmission over the internet can be guaranteed to be 100% secure. You transmit data to jjwin at your own risk.

jjwin will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or necessary to operate the Platform. For full details, please review our Privacy Policy.

jjwin is committed to promoting responsible gaming. We provide the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account at any time.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders of time spent and net gaming activity.

jjwin reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

jjwin may suspend or terminate your account at any time, with or without notice, if jjwin reasonably believes you have violated these Terms, engaged in fraudulent activity, or if required to do so by a regulatory authority. Upon termination, any real-money balance remaining in your account (after deducting any bonus funds subject to wagering requirements) will be returned to you via your registered payment method, subject to identity verification.

You may close your account at any time by contacting jjwin support. Account closure requests will be processed within five (5) business days.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. Players who believe jjwin has acted in breach of its regulatory obligations may also file a complaint with PAGCOR.

If you have any questions, concerns, or complaints regarding these Terms or the jjwin Platform, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Language: English and Filipino
• Response Time: We aim to respond to all enquiries within 24 hours.

For responsible gaming support and self-exclusion requests, please visit our dedicated Responsible Gaming page.